I never leave reviews. Had a loan with GOLF for a...

I never leave reviews. Had a loan with GOLF for about 4 years. Never had an issue with them until I wanted to pay it off and get the title released. Paid off the load 3 weeks ago and still have not received a release letter. In my state, all I need is a letter from them stating that the lien has been released. CSRs have been no help and can only keep repeating the script that they have been given.