The customer rep I talked to today was so refreshi...

The customer rep I talked to today was so refreshing after an aggravating two weeks dealing with miserable rude people! I had to get alot done these last couple weeks and today it was Masshealth. I waited not even two minutes and Deandra answered so nicely and upbeat. I realized I wasn't even prepared for what i needed help with because I am just burnt out&all over the place and had to actually put her on hold while i looked through things and she was patient, sweet, helpful and polite. I appreciated Deandra dealing with me so well lol. It was really nice to finally get help and things done by someone with a great attitude. Why can't more reps be like this?