Had my voucher ported over to San Diego December 2...

Had my voucher ported over to San Diego December 27. Portability said it was received that exact date via email. It s not January 17 and I m still waiting for my max rent notice. Let me inform you my current apartment has to be vacated jan31. This is the most unorganized and slowest housing i have ever dealt with. TERRIBLE TERRIBLE TERRIBLE.