I ve been coming to this place for a long time for...

I ve been coming to this place for a long time for massages and over the years this place has gone way downhill. I had a 1 hour Swedish massage on 16JAN2019, the room I was in was freezing! What kind of operation is this place running? At the very least this place should be ensuring that the room temperature is comfortable should be priority #1, how is it that you do not have individual room temperature sensors so that the management staff can ensure that the rooms are comfortable, I asked the masseuse to turn the temperature up in the room so she plugged in a heater which was so loud that it made the experience even more unenjoyable and did nothing to help the room get up to temperature. The massage was unimpressive as well, the masseuse did not massage my hands or feet. she spent a lot of time on my back initially which was unimpressive, she did an ok job on my legs and arms. After the massage my wife and I went to check out, we had one out of three gift cards that was older than five years, the women at the desk said she couldn t take it because it was older than five years, she was very very rude about it, she said that they have one small sign on the counter at the front desk and that they ask the people buying the gift cards to relay the message to the recipient to use it within 5 years, seriously! are you kidding me this is your system????? How about printing and or writing in the expiration date on the gift card at the time of sale. Also what kind of place has a policy like this????? My suggestion is to get control of your spa, you re running an archaic operation here and your staff and spa needs help, very very poor customer service!