Keiona Collier

Review of Renaissance Houston Hotel

We were allowed to stay here during chemo treatmen...

We were allowed to stay here during chemo treatments and doctors appointments at MDA. Although we are staying with a waiver, I feel as if the room conditions should still be reviewed. We ve stayed here a total of 4 times and each time has been subpar. Besides the rooms and features being outdated, the rooms aren t really clean. 3 out of the 4 times we ve stayed here either the sheets have smelled funny and were sticky or the shower wasn t cleaned. Other times the tv doesn t work or the A/C was out or a light fixture was blinking. The staff are told when we have problems but they are rude and give us attitude for simple complaints or needs. I am grateful for the stay, but with her immune system being compromised by chemotherapy, I draw the line at accepting dirty towels in our shower, dirty, sticky, and smelly sheets, dirty shower floors, on top of the fridge and other amenities not working in the room. The entire hotel needs to be shut down if you ask me. The staff here are lazy, rude, and inconsiderate to guests. I WOULDNT DARE spend my personal money to stay here.