Brides beware.

Brides beware.
We booked Pembroke Lodge for a wedding reception earlier this year and it couldn't go ahead because of the covid-19 restrictions. Pembroke Lodge have refused to refund us.
The financial pain is awful enough but we're almost more upset by how we were treated: Pembroke Lodge gave us a deadline to decide whether to go ahead with our wedding even though they could not tell us at that time whether it would be possible or how many guests would be allowed. Then the deadline turned out to be false, and we had uncertainty for weeks - 8 days before the wedding PL still hadn't confirmed whether we could go ahead with our wedding and in what form. We found their conduct and tone extremely unpleasant, and what should have been an enjoyable wedding planning process was completely spoilt.
The pandemic has really revealed the nature of all our suppliers, and many were wonderful, but I can't imagine a worse experience than we had with Pembroke Lodge. With covid restrictions here to stay for a while, and changing all the time, I'd encourage anyone to avoid and save yourself the same nightmare.