Charlotte Devane

Review of Citywest Convention Centre & H...

While the room was clean and basic for the price ...

While the room was clean and basic for the price 113 , stay well clear if thinking of having anything to eat especially breakfast. I travel with work and I have never in all my years met with the likes of the breakfast chef for this hotel. Her manner was discourteous , disrespectful, impertinent, inconsiderate, rude and she could certainly do with a training course on how to deal with the public. She even went as far as humiliating me in front of other guests, which was totally uncalled for ,uncivil I could go on. I complained to the receptionist when I checked out on the 26th of January and she said she would report it to the duty manager. With the way I was treated I was expecting an email or phone call straight away. I get that everyone has an off day but to be rude and snappy to customers is totally uncalled for and with an attitude like this going in to work if I was the hotel I would pay her to stay at home.