marbi

Review of Century West BMW

Customer service when it comes to servicing the ca...

Customer service when it comes to servicing the cars is terrible, I am stunned that places like this even have licence to operate official dealerships, rude and very upleasant, first they told me on the phone to come to do recalls then they said they don't have the parts to do it, also first they said they will provide a loaner vehicle than they said they don't have that either and after I got frustrated they said ok we have one in a rude manner, worse service experience I had, I see good reviews for sales department which might be true but their service and parts department-specifically customer service is terrible. Do not service your vehicle there.