J M

Review of Harvey Norman

My husband and I had a wonderful experience buying...

My husband and I had a wonderful experience buying bedroom furniture from Patrick Mantoura at the new flagship store in Auburn. Patrick was extremely informative, patient and professional whilst giving us different furniture options. He also allowed us to try a huge array of mattresses to satisfy our needs and knew all the benefits and downsides of each one. He spent a good hour with us but didn't pressurise us once to buy. I'm such a picky person by nature and kept throwing questions at him, but he always answered with a calm and understanding tone. In the end, he gave us a great price on everything we needed and even included store vouchers for us to purchase manchester!
A few days later when I was going through the receipt, I thought there was a discrepancy in the final agreed cost. When I called Patrick up, he explained everything in detail and made me realise that I was the one confused as he had discounted everything, to account for other purchases. He was extremely courteous over the phone and didn't try to brush me off as "the annoying customer". The level of service he delivers is outstanding!
All in all, we will definitely recommend Patrick Mantoura to all our family and friends. He works in the Bedding section at the new Harvey Norman store in Auburn from Wednesdays-Sundays. He is an honest and consummate professional, who genuinely wants to help customers, even the most difficult and fussy one's!