A nicely curated store, a little on the expensive ...

A nicely curated store, a little on the expensive side, helpful staff.

I've been to this location several times (not spending every time but still spending), each time being more disappointed.
sale items are often stained, damaged, or defective.
One shirt was obviously stained by the security (ink) tag and was on sale for 25 percent.
On a separate visit a sweater had an obvious hole in it.
Recently I had purchased a pair of socks (on discount) seemingly issue free. Upon washing and one wear a hole developed in the toe. For a pair of wigwam wool socks I expected more (especially for 9.00)
Hoping Hills would step up and back their product I went back to inquire about the possibility of a store credit. The sales associate was very nice and did let me know that sale items are final sale which I was well aware of. She also directed me to the menswear store manager which was very helpful of her. The manager stated that items on sale are on sale for a reason and unfortunately they could not send it back to the manufacture as it was old stock and the store would take a loss.
I explained again that socks should be more than one time use especially for the price / material / manufacturer however she did keep her ground.

Rather than the store take a 9.00 loss and maintain customer satisfaction I ended up taking a 9.00 loss on a product I thought was quality leaving me with a feeling of a store not appreciating their customers. Will probably take my business elsewhere which is rather unfortunate.