Richard Wiertz

Review of First Canadian Group of Compan...

Twice the BMW dealership has identified engine com...

Twice the BMW dealership has identified engine component issues that should be resolved. Both have been denied by the company even though I purchased the extra coverage in the extended warranty in 2013 for a 2008 vehicle. They said the Vanos system which manages oil flow was not a component related to the oil in the engine. How anyone could come to such a ridiculous conclusion is beyond me, so I paid to have it repaired myself. Now, with a leak in the oil line to the turbocharger, they have said the leak, "isn't bad enough.", most likely because they know the turbocharger has to be removed to replace the line which is an expensive proposition. Their inspectors and adjusters have obviously been trained in how to try to avoid paying claims. That tells me their priority is avoiding costs, not helping customers. I will never do business with this company again and sincerely recommend anyone looking for an extended warranty find another option. I have had several such warranties with different companies and First Canadian is by far the worst I have ever seen.