David Fischer

Review of High River Autoplex & R.V

I recently purchased a Winnebago Winnie Drop from ...

I recently purchased a Winnebago Winnie Drop from High River Autoplex RV. I had been doing a significant amount of shopping for the type of trailer I was looking for and they had one of my contenders.

It is the 4th trailer I ve owned and the other dealerships I had bought from were always disappointing in the level of initial attention, knowledge and sales pressure, not to mention the horror stories of bad service after the purchase. I can t speak of the service after purchase yet as I ve only had the trailer a couple weeks and there is no issues that I need to have dealt with.

From my first visit to High River RV until the day I drove off with my new trailer, I was offered the best service I d ever had. I live in Airdrie and if you re familiar, you know there are many other dealerships between me and High River RV where I could shop.

My initial contact was with the Sales Manager, Paul Alexander. I never felt like I was being pressured for a sale or with additional products that I didn t need or want. He was also fair to negotiate with.

I also dealt with the Finance Director, Daniel Pilon (keep up the good fight brother) with everything finance related. It was a pretty simple process, partly to do with the fact that I would be paying cash and he also never tried to up sell services or products which is usually the task of the finance staff.

I was also in need of several additional parts from a equalizer hitch assembly to an outdoor mat and many things in between. The parts Manager Darin Smethurst helped me out with all of that and was very knowledgeable in all things RV related.

On the day that I went to pick up the trailer, I was greeted by all three of them at some point and they all remembered me by name even though there was a couple weeks between initial introduction to the pick up day. I really appreciate that type of recognition.

One of the big things that I will always remember is I wanted to save a few bucks on the hitch assembly by installing it myself and not paying the bit of extra labor cost. I ve installed this type of thing before and didn t expect there to be any complications. As I was dealing with the final finances with Daniel, Paul did an ultimately generous thing by parking my trailer in one of the in-door wash bays for me to be able to install my hitch in-doors. I made sure to have my own tools as not to have to bother the service guys but wouldn t you know it, there was one tool I didn t have. I went over to the service bay and met Scott (one of the technicians) and he not only lent me the tool I needed, he came over to the wash bay where I was working and gave me a few little tips on the install that were very helpful. Again, just another employee seeming to go above and beyond for a customer.

All of this is what develops a positive customer relationship and will definitely consider future RV shopping at High River Autoplex and I will be telling tales of my great experience around the camp fire.

Thanks again to all at High River RV, I m looking forward to a great summer.