The letting agent I met was very nice, friendly an...

The letting agent I met was very nice, friendly and helpful. The admin staff who sorts out the contract is very helpful too. I thought I found a good agent but the moment I walk into my flat I was shocked. I put it down as a condition that the flat needs to be professional cleaned prior to my move in. The flat clearly hasn't been professional cleaned. The toilet seat is dirty and floor is so dusty. I had to spend hours cleaning the flat. Even the inventory report says the flat requires final cleaning so I do not understand how could they give the flat in such condition to me!