After reading quite a few horrendous reviews on Tr...

After reading quite a few horrendous reviews on Tripadvisor and then hearing from the general manager of this property that while the hotel "recognizes" the Marriott Bonvoy status they refuse to offer complimentary room upgrades to customers to whom this benefit was promised by Marriott Bonvoy's TOS, customers who - year after year - spend big bucks with Marriott, we decided that we're not going to support tight-fistedness and unfair business practices.