Here we go again. Took my 2016 Ford Focus in to ha...

Here we go again. Took my 2016 Ford Focus in to have the maintenance done on it. Was told 1:45 wait. They drove me home. Went back in to pick it up at 11:15am. Dropped off the fiance Edge for a oil change. Going on almost 4 hours and still not done. Not even a phone call to apologize. Unreal.