Terrible experience @ Westin Portland ME. I had r...

Terrible experience @ Westin Portland ME. I had room thru my AMEX, reserved a jr king suite. But front desk kept insisting I did not have that room and put me into a standard room. They said I needed to take it up with AMEX and I could upgrade for $105/night. Meanwhile, I already was on the phone with AMEX figuring it out, since I was traveling with family and two toddlers who needed to nap and I had to get to the bottom of this. Waiting for hotel manager to get back to me (which I never heard from), I called AMEX, who confirmed I did book the jr suite. They then called hotel (after being on hold for awhile) and told the hotel I DID have the jr king suite. Only after this, I then called down to front desk and they confirmed my original point - they put me in the wrong room.

I WAS SO RUDELY TREATED. Latter found out front desk "confused me with another guest". That's a lousy excuse, they checked my photo ID! After many years of staying loyal to SPG and defending SPG vs. other programs, I'm seriously second guessing. I guess when you travel with family vs. the business crowd you get treated differently!!