Review of Kenzi Menara Palace Marrakech

4 years ago

TO FLEE!!!!

TO FLEE!!!!
After having reserved for weeks a room on the garden on the ground floor, I am told of an upgrade: following the first and the horror begins!
We decide to go to the pool, people spitting, screaming children, loud music !! In fact, people outside can access the hotel pool for 15th: so it's not too much of a palace feel. The evening we come back is there, we understood the rest was stuck to the nightclub: the nightmare, the duck dance, turning the towels .... in short I called the reception, he told me we were not aware.
SLEEPLESS NIGHT
We get up at 5:30 am for our flight. I go down to reception to return the room cards (which we had of course paid the day before).
I explain my dissatisfaction to ABDOU the receptionist, who was sleeping on the hotel sofa a little further away. I explain to him that it is inadmissible and that I want to see a manager, there were still extras to pay. My husband decided that after an email to the manager (I remind you that they have the bank imprint !!!) since no one is listening to us we will pay the balance. And there, we are threatened, that we will not leave the hotel and that we will miss our plane !!! Obviously we have settled but this hotel is not a palace, the employees are threatening and frankly I have never experienced that.
I strongly AGREE against, this is not a palace but rather a bad holiday club for locals! I know that I will not be reimbursed for anything, but really it is SHAME