This hotel is old but so is everything in Gatlinbu...

This hotel is old but so is everything in Gatlinburg. The housekeeping staff was terrible at service. I stayed here for 2 nights. After coming in late both nights, it was exceptionally frustrating to find no sheets or blanket for the sofa bed for my child and the room not having clean towels. When gone all day out and about, the last thing I want at 9pm is no clean towels. So both nights I had to call the front desk. This hotel is in dire need of remodeling! The decor is old. Check in also took quite a while. The line was several people deep. One nice thing is the view and the trolley stop at the hotel. The pool is also a great kid feature with the water slide.