Nirupam Haas Review of driversselect
Sales process was a nightmare !
Sales process was a nightmare !
No problem with the car and price.
I really liked the car and price of the vehicle - only reason to go ahead with the purchase but the sale process was horrible. It was all lies.
Sales guy (Silvestre Alcozer) want to sell driversselect's finance, even though when I said I have outside finance approved from DCU. He said it will be a soft inquiry on my credit and he can provide the best rate but instead went for hard inquiry, not 1 but 5 inquires from 5 different banks. It got my credit score down so bad from 730 to 705. And he said I was not approved. Seriously ? With 730 credit score. No reason to lie here. After I insisted to talk to his manager and why he does not accept outside finance, he agreed to accept DCU - this process took two days.
Also as I was visiting Dallas on Saturday on business purpose, I requested if I can pick the car by providing the electronic copy of the cashiers check and the physical check will be directly mailed to driversselect from the bank (DCU) on Tuesday. But they did not accept it, instead when I visited on Saturday to test drive, he tried to sell their finance with higher rate and asked to refinance in order to pick the car on same day. I did not agree to it and I had to drive back again on Tuesday with DCU's physical cashier's check to pick up the car after paying a $500 deposit to reserve the car.
On Tuesday before driving to Dallas from Austin to pick up the car I texted Silvestre Alcozer to get the paperwork done but he said he is not working on that day. So I asked him if he can ask someone else to look into it as I was on my way already, but there was no response from him after multiple text messages and calls. That's so FRUSTRATING. (See attachments)
Finally I have to reach out to customer service. And I really thank Greg Brown as he stayed late after hours, went over all the paperwork and handed the vehicle smoothly.
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