Terribly frustrating experience. I still have not ...

Terribly frustrating experience. I still have not received a call back from the multiple VMs I have left because out of over 20 calls I have placed, only one was ever answered by a person, and she just sent me to someone s VM.

Firstly I chose the car we wanted online and was outreached to put a deposit to hold it until the only appointment time we could get that evening at 6:20pm. We arrived, drove the vehicle, and decided to purchase. We waited for a while and our sales person then came to tell us that it was taking a long time bc someone else had put a deposit on the same car the day before....but shouldn t that mean that the car would not have been available for me to see? Isn t that the point of the deposit? He then told us that she happened to be there at the exact moment that we were and that she was taking the car.

This was the only type of this vehicle they owned that met our requests in terms of mileage, color, year, and price. We decided to test drive a number of others vehicles and had our minds set on trading in our current vehicle (the only positive from this experience is that they gave us a good deal on our trade). In the end we settled on a vehicle of the same make but not meeting all the other checklist items that we had found in the first vehicle.

Another hour or so went buy and when it came time for the down payment, I asked if the $500 deposit would be put towards the down payment, and the sale rep turned around and said oh, I never even took it... . This now explained it all. That is why the vehicle I wanted was sold to someone else. I was internally furious but was so burnt out and had already done everything for the vehicle we decided on, so we just gave up.

Fast forward to almost a month later, I have still not received any information regarding my loan on the new car. Then one day I finally get 2 letters in the mail from the bank that our paperwork showed was funding our loan. They were both rejection letters for 2 different applications, saying that they wouldn t fund the loan. Obviously this is a concern. I texted my sales person multiple times, and after a call that he finally answered he said he would check into it. I never heard back. A few days later a texted again asking for an update. I got a text back saying you should be good . Seriously?!? I need someone to provide me information!!!

I demanded he get someone from finance to call me and provide me further information on what is going on. No one called me. I texted him that no one called me, and he didn t even have the decency to reply and apologize. I called and left VMs. No one has called me back.

I looked at credit report to see if a loan had indeed popped up so I could try to find out who was funding my loan since the original bank rejected after the fact, and I was SHOCKED! They ran my credit over 10 TIMES!!! Why would you run my credit so many times??? This affects my score.

I am so appalled by how I have been treated during this car buying experience. Starting with the car I loved being sold from under me bc my sales person didn t take my deposit that i authorized to secure it for me, to the absolute disregard of my financial concerns that I have been begging for someone to get answers on, to the inability for ANYONE at the facility to answer the phone or return my call. I have STILL not received a return call on any of my requests.

They are a HUGE dealership who has one concern, turn and burn. They are concerned only with quantity and not about the quality of services being provided. Would never go back or recommend to anyone.