victoria fullbrook

Review of Chandlers MINI Brighton

Excellent work done on the car, as always, but aby...

Excellent work done on the car, as always, but abysmal customer service. Diagnostic report received at 8.45am; no call to allow me to confirm I wanted the job done. Phoned 6 times the same morning, no reply. Had to get someone from BMW to physically go over and drop them a message at 12.30pm. I have spent the whole day not knowing if the work was being done, and whether it would be completed. All for a new valve, which is a 15 minute job! Such a shame as I have been a customer of Mini for 10+ years, and they have been faultless up to now.