***Posting this anonymously to stem any potential ...

***Posting this anonymously to stem any potential retribution***

Signed a contract with Kay for a new home that was supposed to be delivered within 8 months. Due to the severe rain we ve had during the summer (2018), which is absolutely understandable, the project has been pushed back. My primary complaint is the seeming lack of organization and communication throughout this entire project. Once we signed the contract the team at Kay went dark for months. We have never gotten a single proactive communication from Kay about the status of the project and have had to relegate to pestering Kay with several emails/phone calls until we get a shred of information. Our sales rep is the sole point of contact and seems to only answer emails with single sentence answers. So far we have been given 4 different dig dates and all have come and gone with excuses ranging from weather (again, understandable) to having to wait for permits to come back. I have to tell you, hearing that a builder is waiting for permits to start your house, 6 months into the project and 3 missed promises of dig start dates, seems highly unlikely. We found out through the course of this that our development doesn t even have a foreman yet. How are you as a customer supposed to rely on a company like Kay to deliver your home and not treat you like an annoyance when you ask when your home is going to be completed?

Kay is currently engaged in a few development projects across the Lehigh Valley and my suspicion is that they have over-extended their management capacity causing delays across the board.

Kay s Indian Creek development has had closings delayed for mold in the crawl spaces of a few of their brand new homes. That fact alone has me concerned for the quality of what I thought was going to be a good build.

Also, do not check Kay s Facebook page for realistic views of the organization as they proactively delete any negative comments to maintain their image. We have met a few customers on Facebook who have reached out through private messages and have told us their same war stories about undelivered promises and lack of communication.