Nico G

Review of Association Professionnelle de...

Hello,

Hello,

We flew to Mauritius on September 22, 2019 with the agency Thomas Cook. On the night of September 22 to 23, 2019 Thomas Cook publicly announced his bankruptcy, but we were already on the plane. It was then impossible to cancel our trip.

Once arrived, we had several choices: go home and see all the costs incurred for this trip fly away or pay the sum of 2800 with the certainty of being reimbursed by your association. We have therefore chosen to pay 2,800 more.

Back in France on October 04, 2019, we have sent all the supporting documents by registered mail with no response from you to date. We then tried to contact you several times. We confronted different interlocutors who had different speeches: "you will be reimbursed at the start of 2020", then "you have to wait like everyone else, there are too many people", then "March 2020" and for finishing last week we learned that we would be reimbursed "not before 2021".

Beyond the different discourses, we came up against unprofessional interlocutors who sometimes lacked patience in the face of our dismay.

To date, we are expecting a child. This money was intended to prepare for the baby s arrival and provide him with a comfortable life. Today, we hear that we are not alone, but when are we going to recover this money? We are expecting a return with clear measurements and a specific deadline.
Thank you for your interest in our complaint.