The photographer pull out pieces of my daughter ha...

The photographer pull out pieces of my daughter hair from her braid and she had hair sticking up all over the place. My daughter smile looked like she was so uncomfortable it truly worries me. When I reach out to them about the picture the response was so awful I could not believe how rude this girl was to me. And oh look no pictures could not be redone. why would I want them redone at this point.

I am sorry but if you don't have a digital camera to look at the picture before you send the kid off, than at least when you get back and you review the picture send me a message saying hey picture did come out so great please take a look and let me know if you would like them redone at picture retake day. Not send them home 2 weeks after picture retake day and then my child can't get them redone. I thought picture retake day was not only for kids who where not in school that day but pictures that the parents wanted redone because the first round was not so great.

I understand that things happen with pictures but then your customer service should be better, not send me an email saying "well what do you want me to do for you or are you just want to vent". Please tell me your kidding right!