Edited on 5/8/2018: Freedom likes to entice you to...

Edited on 5/8/2018: Freedom likes to entice you to give a 5-star review with a free T-shirt. So, if they want my T-Shirt back for editing my review, then that's cool - but I'd rather give an honest review.

I found an item for sale on Facebook and contacted the seller. The seller advised that the item was now on consignment with Freedom Cycles and to ask for Ryan when I got there and he would take care of me. I went to Freedom the next day (Thursday 5/3/2018) to look at the vehicle.

I asked for Ryan and he was paged a couple times over the intercom but never showed up. Another salesperson, Tyler asked me if he could help me so I told him what was going on. As far as pricing, they were very easy to deal with. I was able to get the item for very close to what it was listed for on Facebook, even though I knew Freedom took a commission off selling it. So, that part was great!

The first negative was the test ride. I was looking at a side by side and wanted to drive it around the parking lot/yard to make sure everything worked as it should. Tyler notified me that Freedom's policy was that I had to have a motorcycle endorsement even though it's not a motorcycle and we weren't taking it on the road. So, I had to ride with Tyler while he drove. As they were putting paperwork together, I had to remind Tyler 2 more times that I wanted to take a test ride before signing anything and he finally took me on a ride. He did a good job of putting it through it's paces so I felt comfortable. But, the process kinda put me off.

When it got time to sign the paperwork, they found there was an open recall on the item so they couldn't sell it to me. This should have been caught when they took it on consignment and fixed then, but it caused me a delay as I had to put down a deposit to hold it and then wait for them to get a part to fix it. They bent over backwards to get the part from another store and get it fixed the same day. I did have to call 3 times throughout the day to get status, but was happy to hear that it was ready to go and asked if I could come in and sign paperwork then pick it up.

I was told that the finance person Maggie "likes to schedule" everything so I couldn't just show up. I've bought several cars at dealerships in my life and have never had to schedule signing my paperwork. In this case, I was writing a check and that was it. Maggie called me and said she could "fit me in" at 11AM the next day. A little rediculous to put a customer off if you ask me as I could have as easily gone to another dealership, bought something, and had it home before my "appointment". In this case, I was supposed to be leaving town so I did have to push my plans back and it was an inconvenience not to mention making two trips to the dealership with a trailer ready to go.

During the paperwork signing, I got the expected upsells. Some were good and some not worth it, but it's part of the process. The markup on the extended warranties are as high as they are at a car dealership - so do your homework before just saying "okay." After the paperwork, you get the "How would you like a free T-Shirt?" question and of course everyone likes T-Shirts, then they tell you to write a 5-star review and show it to them. Basically bribing you for a good review. I left my original review below, FYI.

They introduce you to the parts department and try to get you to buy some stuff for it, again expected. Then, they introduced me to the service guy Jeremy who is the only reason this review is getting 3 instead of 2 stars. He was the only 5 star part of the dealership I saw. He showed me everything on the unit and how to take care of it. He also set some realistic expectations on the warranty. Very knowledgeable and laid back, not push at all.

All in all, it wasn't horrible but wasn't good either. I dealt with this dealership when I had a Honda CR250 and did motorcross around 2000 and it seems it is still the same as it was back then.

Original review: Tyler in Sales was super easy work with and Maggie made the paperwork super easy.