To Anthony

To Anthony
My name is Peter and I had the pleasure of my daughter booking a table at your restaurant for four persons on the 23rd February 19:30 pm in aid of my up and coming Birthday.
My wife and I had travelled all the way up from Kent for the weekend and on entering your establishment we were very pleased with what we saw the place itself and the menu.
We ordered drinks which took a while to arrive but we moved on to ordering starters and main course for the four of us when the mains arrived at about 8.30 pm only two were bought out, the waiter looked a bit confused as he placed the two Tomahawks on the table with associated side orders and asked if that was all!! We explained there should be two burgers for the ladies and this appeared to concern him he left the table and a lady came back stating there was some confusion over the machine she had placed the orders through and that the burgers had been deleted that she would take the mains away to keep it hot and would bring all four out together. Although not too happy about two meals being kept warm
We ordered more drinks when the mains all eventually came out some while later but the drinks never arrived, we had eaten out mains and my wife had to get up and go and ask what had happened to the drinks she was given another apology- the bar girl is new and told they would be chased up to which my wife said not to bother as we really would of liked our drinks with our meal to which the waitress replied I ll have the drink removed from your bill that we hadn t even got.
We were then offered coffee or desert but to be honest after the evening so far we were in no state to sit for even longer and wait again for service when we could evidently see other tables being served a lot quicker than us .One couple had had three courses and drinks by the time we had got our mains.
The bill arrived, the only drinks removed from the bill were the two we never received. I was shocked after the service we had received and there was not even an acknowledgement of apology, to even remove the first round of drinks.
I was not prepared to get into a discussion on the night about the extremely poor service the way we felt treated and embarrass my daughter who had recommended your restaurant and had wanted to treat her dad to a nice birthday meal.
I did not feel if fair to review your restaurant with such a bad evening, as I haven t had any communication with you regarding the disappointing evening until now.

Regards

Peter Elphick