R

Initially had great experience with their sales s...

Initially had great experience with their sales staff and trading my old Wrangler in. Since then their product has been a nightmare. I purchased a brand new 2018 Jeep Wrangler JL from them (my third wrangler and second brand new one). The Jeep has significant steering and electronic issues that I have brought to their attention and they have failed to remedy. The Jeep has , "death wobble" when going over any bumps or expansion joints at highway speed. This causes the vehicle to shake and lose control. The radio intermittently loses volume, came with a blown speaker, and randomly refuses to connect to blue tooth. I brought it in for warranty service to remedy the issues. They told me the steering concerns were a known issue but the parts (steering stabilizer) were on back order. They put in a new stabilizer and I got my Jeep back after about a week. The stabilizer is band-aid that does not correct the underlying steering issues. As expected the wobble has returned. They flat out didn't repair the radio system and told me it was another known issue but there isn't a fix for it. This is a brand new nearly $40K truck. This lack of quality and complacency is unacceptable. Avoid this product all costs.

Comments:

No comments