D Mor

Review of UC San Diego Shiley Eye Center

As an introduction to the Shiley experience, we wa...

As an introduction to the Shiley experience, we waited there 40 minutes past the appointment time without any update. Due to Covid-19 protocol, there were few places to sit. As people were called, they placed a note on the chair indicating it had to be sprayed/sanitized prior to using. No one sanitized the chairs, so they sat with notes on them while elderly people stood waiting. it was obvious the "system" wasn't working albeit plenty of staff to fix the problem. We grew tired of waiting in that environment and cancelled the appointment. They need their "Dedicated Experience Specialists" to be PROactive rather than REactive.