On Thursday a.m. my mother suffered a bout of CHF....

On Thursday a.m. my mother suffered a bout of CHF. It was bad enough that I called 911 and they brought us to Franklin Square. I noticed that the review was only 2.1, but our experience has been 5 star all the way. The ER had qualified reception with eager smiles and great security. Kristen was great in Transport. When we got to the 4th floor (room 4140), Connie, our nurse, was efficient and welcoming. The techs were all great. Precious made us laugh while doing a finger stick. I-Win was most notable too. Armani in housekeeping is a true ambassador of patient care and comfort. She was lively and had a smile the entire time she was servicing the room. In 24 hours, we are totally impressed with the medical care and kindness of Franklin Square Hospital!