We were a Party of 16 who booked a 2 Night Stay ov...

We were a Party of 16 who booked a 2 Night Stay over New Year's Eve.
Whilst this is a very fine Hotel with well appointed bedrooms and also very pleasant Lounges and relaxation areas the Standard of Food in the Banquet on N/Y/Eve night was disappointing and would not encourage us back.
also communications weren't good as we were instructed by Reception that the evening commenced with a Champagne reception at 7pm and when we arrived we were impolitely informed that the information was incorrect and to return at 8pm.
When we did return we were presented with Champagne Flutes half filled.
Not a pleasant start to our Special night out.