Loren Jackson

Review of Advenir Real Estate Management

Absolutely Horrible Practices! I feel like i've be...

Absolutely Horrible Practices! I feel like i've been cheated!

Working with Adam I was told by over the phone that my application had been approved and I needed to mail in a $300 deposit ASAP later I would be emailed a welcome letter with the breakdown of the move in. I had sent the deposit in overnight mail 9/25/15.
9/26/15 I called the Del Arte leasing to confirm that my $300 deposit was received. I spoke to a female and was told they got it. Everything is fine, I will receive the welcome letter with the move-in breakdown on Monday. 9/28/15 I received an email with the breakdown costs from Adam. At the bottom of the email it states there's an additional deposit that must be made for the amount of $1,228.32 at move-in. I called Del Arte leasing to discuss this additional deposit that was now needed. Adam told me that I should have received an email indicating that I was approved with conditions. (I never received that email). So now on top of the initial $300, I had to make an additional deposit.
I understand being approved with conditions, however I do not agree that I was notified about this additional deposit. I should have been properly notified before, so I could have had the choice to not move forward with leasing prior to me sending the $300 initial deposit. This seems like a bait and switch operation and highly unethical.
I contacted Adam and let him know my concerns, all he could tell me was that he was sorry I should have gotten an email. I decided not to move into the apartment and called the office 9/29/15 and advised Adam I would not be moving forward with this apartment. Adam told me that they would refund my $300 deposit. (This was already 5 days after I had initially applied).
Being that I was pressed for time I later called Adam back to move forward with moving into the apartment. However after feeling unsettled about moving into this place and the misinformation provided to me from the leasing office I notified Adam that I was uncomfortable moving into Del Arte on anticipated date 10/18/15 and would rather go elsewhere.
I did not receive a written response from Adam, he called that night to inform me that I would not be getting the $300 back because it had been 72 hours since I had put in my application. No where was this 72 hours stated in any email or spoke about via phone. This practice doesn't match what was executed the first time (9/29/15). Your organization should do the right thing by refunding the initial $300 deposit due to misrepresentation of information and Del Arte Lofts Leasing Office practices.