Homesite cancelled our insurance because they did ...

Homesite cancelled our insurance because they did not like the look of our roof after buying a house. Naturally, we hired a company to replace the roof as it was not in the best condition. I was told they would reinstate my policy if the problem was remedied and we submitted pictures along with an invoice. I did just that, and they refused to reinstate without a lapse. When confronted they said I had 30 days to submit proper documentation (which was never mentioned from the start), in which I received the invoice in the mail just in time to submit everything on the 30th day. When speaking to someone about this, they had no intention of working with me And spoke with a condescending tone over the phone. When I asked to speak to someone who could help, they said I would have to email customer service.