Michelle Statz

Review of Willow Bar & Restaurant

My two girlfriends and I shared a bottle of wine o...

My two girlfriends and I shared a bottle of wine on the willow patio this afternoon and experienced what I would suggest was mediocre service. We had been kayaking prior and so we were dressed very casually. The patio had plenty of availability when we got there but the waitress seemed less than encouraging about seating us. She asked if we were staying for dinner and when we said no that seemed to help. We were very casual and we all felt like she did not think we were dressed appropriate to seat us on the patio.
She hesitantly gave us a table and we ordered a bottle of wine. She did not return to the table later to pour or check on us. Eventually we had to flag her down to get out bill which never came. We saw her serve two other tables with drinks and still no bill. We decided to go into the front door to pay instead of waiting any longer. She then brought me the wrong bill to pay and I stopped her prior to putting it into the machine.

My husband and I love the fine dining that the willow offers but my girlfriends and I were disappointed in the way we were treated this afternoon on the deck. The Willow advertises use of their patio on Fridays and we thought this was a casual experience. Certainly others on the patio were casual like us.

You should be aware of how your staff treats people and you can not judge a book by its cover. We are three professional women who feel like just because we were casual (one of us was wearing a ball cap) and taking a couple hours break from our stressful careers, we did not look the part to warrant attention. I hope you will train and advise your staff accordingly.