Hotel is clean, view is stunning. We arrived well ...

Hotel is clean, view is stunning. We arrived well before check in and spent a few hours at the pool despite this we received no help with our baggage, where given the wrong room and had to go back to check in, still no assistant with baggage. We where not told about the free night tour until we meet a grounds keeper. When we went to the lobby for the tour we where told it was booked, so no tour plus we missed the last tour to the sloth sanctuary due to the mix-up with the room.
Food was good, service in the restaurant was great, veiw is stunning, check in staff are far from adiquite.