Kris Castro

Review of FIAT of Fort Worth

If you are not educated with how financing works o...

If you are not educated with how financing works or how many different combinations car dealerships can route "discounted" monies, this might be the place for you.

Came here for a vehicle I was interested in. After test drive and talking about numbers before sitting down, I explained what my expectations were for financing. I received Yes, Yes, Yes from both our sales rep, financing, and financing "manager". After 3 HOURS of waiting and going back and forth on numbers I walked away. The BAIT and SWITCH was alive and well!

Our sales rep and financing rep were both new and did not do a good job representing the dealership well. The manager failed to provide proper care by shadowing the transaction to provide a better client experience. He chose to rather sit in his office and have his people go back and forth on "adjusted" numbers.

Another note: COVID is currently present in our everyday lives and there are numerous companies that try their best to make sure they provide a properly safe and sanitized environment. During my time there (3 hours), I did not see one employee wipe down the visitation tables (which were constantly being visited by new customers) and door handles on the entrances of the building. This should be a MINIMUM procedure to provide a safe place for employees and customers. The fact that they also insisted on coming into the dealership to even start a transaction was appalling, considering so many others are buying vehicles and negotiating over the phone and internet due to COVID.

I also witnessed a sales rep get into a high horsepower car that they had sitting out front and began to turn it on and take a couple of revs while other employees watched on. This is a car someone will eventually buy, with the customer not knowing it was being toyed with prior.

For a car brand that has been trying to make it's mark returning to the US since leaving in the 80's-90's?, the representation from the employees at this location did not do a good job being the face of Alfa Romeo, BUT most importantly, the face for it's franchise owner.