Hemalraj Gurunathan

Review of INDONESIAN EMBASSY OF KUALA LU...

We arrived at the embassy around 8.30 am on 19/2/1...

We arrived at the embassy around 8.30 am on 19/2/19. We were told all the running numbers for the day were finished and a new batch of numbers will be given at 11 pm. The same night we arrived at the embassy early and my wife lined up by 10.20 pm to get the number. We were told by the security in the morning that the counter will be opened at 11 pm and numbers will be given out. The crowd were getting bigger and bigger every hour. Until 1.30 am, there were still no announcement whether the counter will be opened to release the running numbers. My wife lost her patience and was frustrated by the unprofessional work personnel who did not even bother to make any announcement. We left feeling sad, frustrated and just gutted out by the whole experience after waiting for so long. We still need to return to the embassy and endure the painful experience all over again. My suggestion, please have the officers announce if the counter is opening late and do updates. There were so many people waiting, pregnant ladies, ladies with kids and elderly people. Treat people with some dignity as your embassy is representing the whole of Indonesia and you want to paint a good picture. Something needs to be improved. I understand the high volume of passport renewals, etc but the Indonesian embassy should hire more personnel to reduce the congestion and make thing smoother. If someone has suggestion on how to beat the crowd or have a sound knowledge of when the numbers are released exactly, please share. Thank you.