*** Update: Nothing has been done about this. No w...

*** Update: Nothing has been done about this. No words can describe how disgusted I am that the employee I had trouble with had lied about everything that happened that evening and is getting away with her actions! Easter Seals House Company, an apology won't change the fact that you left us with my 5-year-old niece outside in the cold. An apology will not change the fact that you would not allow us to stay in your establishment and it certainly will not change the fact that you did not ask for any type of ID for confirmation that he, indeed, was not who you thought he was! AND more training for your employees will not change the way they treat your customers. ***

This all happened November 17,2017 around 5pm

Upon entering The Easter Seals House who claims to be a welcoming home which offers out-of-town families "Home away from home" but do not seem to live up to their moto.
I had reservations to stay ONE NIGHT in this establishment and was rudely turned away by the desk associate who spoke in a discourteous manner because they "disliked a previous family member who had stayed there in the past."
I felt personally attacked and discriminated by this act of selfless behavior that was acted out in front of my 5-year-old niece who had just come out of surgery and after telling us we could not stay she also said that we would not be able to find a hotel and laughed at us.
I proceeded to ask to see a manager and she refused to do so while continuing to smirk and follow us around - even after leaving the building. Leaving us with a, very young, child out in the cold.
I will be following up with a better business bureau complaint against this establishment, in hopes that this situation does not happen to any other family who stays here. I expect to be reimbursed after all the trouble we went through.