Lacey Julius

Review of Hotelplanner.com

I booked a room for a wedding through hotelplanner...

I booked a room for a wedding through hotelplanner on theknot website. They cancelled my room on me stating there were no rooms available just days before the event. They then rebooked a room on the wrong date. I cancelled that one and asked them to refund my money. It has been nearly 6 months now and they still have not refunded me. I call 2-3 a month and get the same answer, "no supervisor available, they'll call you, I've escalated your case, your refund will come in 10-14 days." Like I said, it's been nearly six months and I still have not seen a voucher that they claim they've emailed, nor the refund to my credit card that I have requested every month. Such an awful place to work with.