My husband and I called Rooter Plus after a small ...

My husband and I called Rooter Plus after a small flood from a running toilet in our home. To be safe, we wanted to get the septic pumped since we were not sure the last time it had been done. We called on a Sunday and someone was there within the hour. Awesome! But, once the 2 crew guys were in the backyard with my husband, they began trying to find the septic tank and tried in various areas around the yard for approximately 30 minutes. Once they gave up, they told us to call a plumber for him to find it then call them back to come tomorrow. That's insane! If you are a septic crew, you should be able to find a tank, especially when after you left, my husband went out back dug a few holes and followed the line to find the tank within 30 minutes...overall disappointed with the fact that we were in need of help and your staff didn't seem to want to do their job and left us high and dry. We will definitely be using another service from now on.