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My girlfriend and I dined here using the $50 vouch...

My girlfriend and I dined here using the $50 voucher handed to residents of Elwood. Voucher terms and conditions were not explained to us that we had to order a main meal each. We shared 2 entree's and 2 starters along with a bottle of wine and had a beautiful meal and night. This was until Chris the Manager voided our voucher, he had no remorse with our explanation of not being aware that the $50 voucher was not inclusive of these items. He was extremely rude and arrogant, cutting me off when trying to explain myself. I explained to him that we had a lot of family and friends around St Kilda, Elwood, Brighton, Port Melbourne etc that we would be going and bragging to about Riva and our lovely experience. Not any more, Chris let us pay the full amount and let us leave extremely upset with how he treated paying customers. The vouchers are to bring customers in, our word will be spread to all to avoid Riva restaurant. I also rang Friday 15 March to speak with owner to explain to him our experience, however Chris refused to give me contact details to the owner and also said I can leave my contact details but he can assure me the owner wont contact me back. Once again, extremely rude and arrogant over the phone.

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