Alessandra Malafaia

Review of Delano Hotel

I got a room with a view on a high floor to watch ...

I got a room with a view on a high floor to watch the fireworks and when we got to the room, it was an extremely low floor and no view! They tried to help with a giftcard and move to a room on the 12th floor, but smaller than we paid, but it did not help! We missed the long-awaited fireworks! The rooms are very nice and clean. But it was not enough to repair my disappointment! I paid too much and did not get what I wanted! I'm really disappointed. Thanks to Jorge who tried to do something, but it was still very difficult to get something for the happened! Next time I'll have to specify the room !!!! That's why my grade low! Otherwise it is super amazing the hotel, pools, room cleanliness. The beach area was closed. I think because of the time of year. (December / Jan)