Now it breaks my heart to say, as I love the depar...

Now it breaks my heart to say, as I love the department itself - the department being Charlotte Tillbury - however my trip to Selfridges London yesterday was a different story. The service was APPALLING. I stood at the till for nearly 20mins and still wasn't served till I asked THREE staff members. The first two were idly standing around - one particularly snooty girl was chewing on her nails and said, as I stood at the till and waved my lipstick in the air, 'Im servn someonelse' and continued to bite her nails. The third lady made eye contact and carried on chatting with her friend before she sauntered towards me to DO HER JOB. Who is training these staff members? APPALLED.