John Rea

Review of Sylvane, Inc.

I had bought the same product from Home Depot--WHA...

I had bought the same product from Home Depot--WHAT A CONTRAST!. This came with an undamaged carton, and no askew parts. The customer support in well staffed with intelligent people; I got through right away at a busy time, to someone who knew the answers, and the one missing, looked up. I phoned to correct something in my order later that day; he fixed it. (At HOME DEPOT I spent an hour trying to find out how to replace the defective one with their customer support. ) It was worth the slight wait for cross-country shipping and undamaged goods. In the future, I'll check all big appliance purchases here, and at the NY outfits--but no more Home depot.