The facilities were clean, staff were also friendl...

The facilities were clean, staff were also friendly but I'm giving 1 star because when the covid-19 pandemic hit, they closed the building in March yet still decided to take payment from customers for March AND April. They then used this "lieu time" once they reopned on modified hours AND you had to book time slots in advance.
I filled out a cancellation form and was told it would be cancelled right away and that I would not be charged again (becuase I offered to pay my final month right then) but they still charged me. Bad business practices here and a lot of communication problems.
I will not be signing up here again.