Susan Tjarks

Review of The Inverness Hotel and Confer...

Had an excellent stay while attending my Gotcha Co...

Had an excellent stay while attending my Gotcha Covered conference recently. The room was beautiful and clean, the food was outstanding, and the service was commendable. But I d like to give a special shout out to the good people in the Business Office. I had a special request for a sign I needed to have for our conference that I was unable to create myself. Tom, in the business office, spent TWO HOURS AT HOME that evening creating that sign for me because he was unable to download the specific font we needed at the hotel. I am still amazed, impressed, and very grateful for the good people, specifically Tom, who went above and beyond to help me and my team by working at home on his own time to get my request filled. That is the definition of service! I hope Tom sees this review! I want him to know how gratifying it is to see customer service defined in such a meaningful way! Thank you!