If you're trying to better yourself, mentally, I c...

If you're trying to better yourself, mentally, I can't not recommend any other place more than this place. I started therapy in April of 2018 paying out of pocket due to a lapse in my insurance. in June of 2018 an appointment was set up for me on October 30th at 930am with a psychiatrist. In July of 2018 my insurance was valid again, so I supplied Care Plus with my insurance information. The following day they call me telling me they need to change my therapist due to my insurance not covering who I was seeing, no problem. They tell me they'll call back in a day or two once they figure it out. I never got a call back. I had tried calling multiple times and each time my call went to voicemail and was not returned. On October 30th I arrived at 925 and walked in for my appointment, to be met with "You're 25 minutes late, we can't take you" because they had changed my appointment with informing me about it. I spent the next 2 days on the phone with Mary-Ann, a VP in the facility, explaining to her all the hassle this facility has caused me, and she seemed to be understanding about it. We left off on the last day we spoke (November 1st) saying that she would set me up with a new therapist that my insurance covers, as well as getting me an appointment for a psychiatrist that wasn't so far out (at the time the earliest time they had available was the end of December). I told her if she needed a day or two to work things out, that is fine, but just to make sure I wasn't forgotten. Fast forward to January 22nd. I still haven't received a call back from Mary-Ann, who is now not returning my calls and was told if I want to see a psychiatrist I need to go back into therapy for 3 months, due to how long it's been since I was there last. I received a letter today, January 22nd, that was post marked on December 11th, saying that due to me not reaching out to them, they will be closing my case on December 10th.

For the love of god, do not go here.