CS M

Review of TRUE Insurance Agency

The insurance company I was with before True, star...

The insurance company I was with before True, started out with good rates, but they kept jacking them up every year and after ten years or so, they were pretty pricey. We owned 4 houses and 3 vehicles at the time. I checked with True, and they got us coverage on everything and saved us a bundle. Rates with these policies through True have fluctuated a little bit, but nothing like the steady increase I was seeing before going with True.
I had gone about 30 years without a homeowners or auto insurance claim, but just a couple years after switching to True, we hit a deer at 50 mph and did almost as much damage as the car was worth. I paid the body shop the deductible, and that was all. My insurance paid them directly. I didn't even have to file the claim myself. Five stars! A month later, our vacation house was broken into, vandalized and cleaned out. I anticipated that dealing with the insurance company was going to be a nightmare. It wasn't. I thought we should have gotten more for some of the things, but overall, I again give the insurance company 5 stars. Six months later, there was a devastating fire at our rental house. My greatest fear was that our insurance company would dump us (I could hardly have blamed them) They didn't. When our premiums came due, they were no much different from what they had been before these three catasrophes. When things like that happen, you really need to feel like your insurance company is your ally, not your adversary. I always felt like Erie (through True) was on our side. I am so glad that I got our insurance through True. I only wish I'd talked to them 30 years earlier.