R Smith

Review of Hyatt Regency Louisville

Left the review below on TripAdvisor. The Hyatt re...

Left the review below on TripAdvisor. The Hyatt responded they felt they responded appropriately. I am sorry, moving a reservation made 3 months ahead of time without consultation is not acting responsibility. If you are part of group/block at the Hyatt Regency Louisville beware of the review below.

Had a business conference downtown Louisville late March/early April. Made reservations at the Hyatt Regency in mid-January. One week before departure, get an email from the Hyatt Regency welcoming me to Louisville and informing me that my reservation had been moved to a hotel three blocks from the convention center. I was not asked about relocating. I simply received an email saying my reservation had been moved. When I contacted the Senior Sales Associate all I got was 'we over-booked, sorry for the inconvenience." It is darn more than inconvenience. I can no longer walk across the street to the conference. Come and go as I please. Not have to worry about the weather. No longer close to colleagues at the Marriott. It is an inconvenience to the Hyatt., It is a PITA to me. The Hyatt paid the first night's fee at the new hotel but that does not help me. I would strongly discourage groups from using block rooms at the Hyatt. The Hyatt did not honor the room block with the individual booking over 3 months in advance.