I would highly recommend finding a different deale...

I would highly recommend finding a different dealership. I had an appointment on Saturday to come see a car. I had had the appointment for close to a week and when I arrived, the car was filthy dirty on the outside due to some road construction. I waited patiently while they washed it. When they brought the car to me, the inside was dirty, as well. There was also a tailight broken on it. However, it was the car I had been looking for and I took it out for a test drive. They ensured me it would be cleaned up if I chose to purchase the vehicle. I had driven an hour with two small children to see this car and I made it very clear to Miguel, the salesman, how interested I was. I made an appointment to bring my husband back to see it and asked Miguel to let me know if someone else was interested. Unfortunately, we could not come the next day that they were open because my husband is a therapist in the mental health field and had back to back appointments. I also let somebody else at the dealership know how interested I was, because I had a feeling that Miguel did not take me seriously. One reason I thought this was because he made a comment when I was sitting at his desk about my husband being the main decision-maker in the family. It felt very odd that someone would say something like that. Miguel said he would touch base with me by the end of the day with some questions I had about the vehicle. He did not call me.

I called Miguel yesterday to ask again about my inquiries regarding the car, and expressed my interest. I let him know to please keep in contact with me if anyone else was interested in the car, and he said he would. Since I had not received a phone call back from him when he said he would call on Saturday, I didn t feel as though he would keep his word. So, just to be sure, I took an extra step and called the dealership to talk to somebody named Kyle, who also told me that they would make sure to contact me if anyone else was interested in the vehicle before my appointment, and he said would get my questions answered and call back that day or the next morning. He did not follow up with me. Today, I got a call from Miguel after 1:00 PM that said that the car had been sold. I was upset and confused. All the while, I kept receiving emails from this car dealership form various employees asking if I m interested in the car, if I want to see the car, asking if I wanted to follow up with my original inquiry, etc. Obviously their systems are not working together since I had already seen the car and already let people know that I was interested. It was all very confusing.

Finally, a manager called me back today about the situation, at my request. He did express his apologies, and let me know that he would try to find something else similar to what I was looking for and call me back today. He did not call me back.

Clearly, this dealership chose a quick sale over customer service. I believe they did not take me seriously since my husband was not with me, and I also believe that their communication and tracking system of customers is poor and needs revamping. I had a few different people calling to confirm my appointment on Saturday so I didn t waste their time, yet when I arrived they wasted my time by showing me a dirty car and not taking me seriously. I was very disappointed by all of this.

Do yourself a favor and take your business to a car dealership that is appreciative of your business and follows through on their word.