It s really awesome to see a US based company of a...

It s really awesome to see a US based company of any form really stepping up to support not just their products, but the customer as well. I feel it s about the equivalence of buying a Gulfstream business jet and receiving first class customer support from a multi billion dollar corporation. I purchased a matrix backwashing water filter control valve, gravel underbedding and catalytic active carbon to rebuild my current water filter as well as a full matrix water softener setup. Awesome prices, really!! I have to say I did a lot of reading about this company before I decided to purchase more water treatment equipment because I got burned bad by a door to door water filtration sales company called Island Services here in the south east. Really a fly by night company, just could not get any support or contact of any kind. Had major problems with that equipment within the first two years. Read nothing but great things, plus their financials looked great and they seemed to have been in business quite a while, so I decided they were the ones. Got the equipment through one of the salesman over the phone who helped me figure out what equipment would best suit my application, what a wonderful experience. Installed it myself. Had a few things missing from the order as well as questions about the softener resin during the installation, which customer service took care of immediately. Really liked the equipment for the first week then started having problems with accessing both the filter and softener via Bluetooth. Customer support has been wonderful in correcting and helping me to troubleshoot the issues. They are sending me parts as of this writing to correct my Bluetooth issue for good. I mean come on, Bluetooth??!!?? Not really an issue but they are treating it as a major equipment issue and working to resolve it as quickly as possible. I ve owned this equipment now for two weeks. Can t wait to own it another 10+ years. Thank you US Water Systems!!